DeskbudiRefund Policy
Last updated: 3 November 2026
The short version
If you are not happy with a purchase, ask us for a refund within 14 days of the purchase date and we will refund it in full. You do not have to explain why.
How to request a refund
Email aken123de@163.com with:
- the email address or the order number on your Creem receipt;
- the item you purchased;
- the approximate date of purchase.
We reply within two business days. You can also use the receipt link Creem sent you, which goes to the same process.
How the money comes back
Refunds are issued through Creem, our Merchant of Record, back to the payment method you used. Once approved, the refund usually appears within 5-10 business days, depending on your bank or card issuer. We cannot refund to a different card or account.
When we refund an item, the app stops being able to download that content on your device. Your other purchases and your in-app progress are not affected.
What is covered
- characters, plants, rooms, wallpapers, passes and points packs bought from us;
- duplicate purchases made by mistake;
- an item that does not work on your Windows PC and that we cannot fix for you.
What is not covered
- requests made more than 14 days after the purchase date;
- purchases made through another store - those follow that store's policy;
- chargeback fraud: if a card issuer reverses a payment for content that was delivered and used, we may suspend the licence for that content.
Subscriptions and passes
A monthly pass is a one-time 30-day purchase; there is no automatic renewal and nothing is charged at the end of the period. A pass bought less than 14 days ago can be refunded like any other item. Partly used passes are refunded in full within the 14-day window.
Statutory rights
This policy gives you additional rights; it does not replace rights you have under the mandatory consumer law of your country of residence, including any statutory right of withdrawal.